Know Before You Go & FAQ

Image of a photograph by photographer Mike Kelley of the exterior of The Broad museum on Grand Avenue in downtown Los Angeles

Know Before You Go

Have a question during your visit? 
Look for Visitor Experience Team Members dressed in black with red lanyards. They can help with questions about your visit, the art, and more. Team members speak multiple languages including Spanish, Italian, Amharic, Mandarin, and French; look for a pin on their lanyard indicating the languages they speak.

Museum Mobile Guide
Bring your headphones and use our mobile museum guide (no download required) on Bloomberg Connects to access content, including free audio tours, visitor guides, maps, and more.

Bags
Bag check at The Broad is limited, so pack lightly for your visit! We encourage visitors to leave large bags at home whenever possible. All backpacks must be worn on the front of your body during your visit to keep the artwork safe. Please remember to retrieve any checked items before you leave the museum.

Food & Drink
No food or beverages permitted inside the museum.

Visitor Policy
To help make sure The Broad is a place for reflection and inspiration for all, please adhere to our visitor policies and be respectful of fellow visitors and our team.

Accessibility

The Broad is committed to making its collection, exhibitions, building, events, and services accessible to all visitors. Wheelchairs are available free of charge in the lobby on a first-come, first-served basis, and all galleries are wheelchair accessible.

For full details on parking, sensory kits, large print, service animals, Sensory Morning, and more, visit our accessibility page. If you have suggestions for how we can do better, please reach out at info@thebroad.org.

Learn More

To enjoy the museum and keep the artworks safe, please respect the following rules:

  • Children of all ages are welcome to visit The Broad. Those under 13 years of age must be accompanied by an adult.
  • Do not touch the art.
  • No smoking anywhere inside or on the property, including the outdoor plaza.
  • Keep mobile phones and other devices on silent. Please limit talking on mobile phones to non-gallery spaces.
  • Single-wide, standard baby strollers are permitted in the museum, but are not permitted on escalators.
  • Shoes and shirts must be worn at all times.
  • Abusive, harassing, discriminatory, or threatening statements or behavior toward Broad team members and other visitors is prohibited. The Broad reserves the right to require visitors who do not follow our policies to leave the museum immediately

The Broad reserves the right to not allow any bag, parcel, or other item to be brought into the museum, and to deal with any unattended object in such a way as we consider appropriate. The Broad also reserves the right to deny admission to or remove any person wearing attire that we consider inappropriate or that could detract from the experience of other visitors.

Planning Your Visit FAQ

You are welcome to take photographs and smart phone video for personal use only, unless signage indicates that no photography is allowed. Drawing with pencil in the galleries is also permitted with sketchbooks no larger than 11 x 7 inches. 
 
The Broad does NOT permit photo or film shoots for commercial or promotional purposes. We do not permit flash photography or video lighting at any time, monopods, tripods, video cameras, easels, or selfie sticks.

Yes! We have a free mobile museum guide (no download required) that includes visitor guides and maps, free audio tours, and more.

Parking During Construction 

As we build The Broad expansion: 

  • Hope Street is closed between General Thaddeus Kosciuszko Way (GTK Way) and 2nd Street 
  • The Broad’s parking garage is still open 
  • Please arrive via Grand Avenue and enter the garage from 2nd Street 
  • Follow posted signs for parking 

Construction Noise

You may hear occasional construction noise during your visit. If noise is a concern, please contact us in advance or speak with a staff member when you arrive. We can share available options and accommodations.

Yes, we offer group visits and public tours. 

  • Group visits: Self-guided and guided options available from $20/person, including private before/after-hours and virtual tours. All reservations must be made at least two weeks in advance. 
  • Public tours: Open to all visitors on scheduled dates .

To book a group visit, contact us at groups@thebroad.org.

Feel free to enjoy the artworks on view at your pace. Get the most out of your visit by checking out the content on our free mobile museum guide (no download required), including free audio tours, family activities, artwork details, and more.

Yes! Standard strollers are welcome, and baby bottles are permitted in the galleries (but please note, no other food or drink is allowed in the museum). Please bring your baby supplies in bags smaller than 11 x 17 x 8 in. Baby changing tables are available in a single or family use restroom and the women’s restroom on Level 1.

We offer a few ways to keep kids engaged during their visit: 

  • Mobile Guide: no download required. Includes a free kids' audio tour narrated by LeVar Burton (of Reading Rainbow) that encourages young visitors to look, listen, and learn. 
  • Scavenger Hunt: Ask a Visitor Experience team member to pick one up. Kids search for things throughout the galleries, and when they're done, turn it in for a special trading card featuring a Broad collection artist. 

For more tips on visiting with children, check out our For Families page.

We’re sorry—food and beverages aren’t allowed inside the museum. Please leave food and beverage items in the car or at home or dispose of them in a trash can outside of the museum.

The Broad is:

  • Closed Monday
  • Open Tuesday, Wednesday, & Friday, 11 a.m.–5 p.m., Thursday 11 a.m.–8 p.m., and Saturday–Sunday, 10 a.m.–6 p.m.

The Broad is closed on Thanksgiving & Christmas Day.

Yes, they are located on the first and second floors near the restrooms.

Yes! Our standby line is open. Wait times vary due to museum capacity, but you can expect to get in within 15–30 minutes on weekdays. We also release extra tickets daily. Visit thebroad.org/tickets in the evening, after 4:30 pm, for your best chance to reserve tickets for the following day. 

Yes, we offer in-person and livestreamed events! See our upcoming events at thebroad.org/events.

Don’t worry! Visitors with tickets for free general admission or paid special exhibitions can enter the museum up to 1 hour after the time printed on your ticket. Please note that we stop admitting visitors 30 minutes before the museum closes. Late arrivals may experience a wait time if the museum is at full capacity.

However, visitors with a ticket for "Infinity Mirrored Room + General Admission" are advised to arrive on time. Entry into Yayoi Kusama's Infinity Mirrored Room is only guaranteed within 10 minutes of your ticketed time.

The Broad is committed to welcoming a wide and diverse audience, including those assisted by trained service animals. The Broad complies with the American with Disabilities Act (ADA), which defines service animals as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. The Broad allows service dogs in all public areas of the museum.

The Broad does not allow Emotional Support Animals (ESA) inside the museum. Emotional Support Animals, Comfort Animals, or Therapy Animals which provide comfort do not qualify as service animals under the ADA.

The following questions may be asked of each visitor with a service dog:

  • Is the service dog required because of a disability?
  • What work or task has the dog been trained to perform?

If the dog is out of control or not housebroken, the handler will be asked to remove the dog from the museum.

Our parking garage hours are 9 am – 10:30 pm. 

As we build The Broad expansion, Hope Street is closed between General Thaddeus Kosciuszko Way (GTK Way) and 2nd Street. To reach The Broad’s parking garage, please arrive via Grand Avenue and follow posted signs to the 2nd Street entrance. 

For information on rates, hours, and more, visit thebroad.org/visit.

Yes! The Shop is open the same hours as the museum. We hope you’ll stop by The Shop and take home something special to remind you of your visit to The Broad. You can also shop anytime online at shop.thebroad.org.

Our coat/bag check is limited, so pack lightly for your visit! Please leave large bags, backpacks, and other items bigger than 11 x 17 x 8 inches at home or in the car. Visitors with babies should bring baby supplies in bags smaller than 11 x 17 x 8 in. All backpacks must be worn on the front of your body during your visit to keep the artwork safe.

Booking Advance Tickets FAQ

Tickets have entry times beginning every 15 minutes. Early entry is not allowed (visitors will be admitted into the museum at the time printed on their ticket). Entry for general admission and special exhibitions is not guaranteed if you arrive more than 1 hour after your ticketed time. Entry for visitors with tickets to see Yayoi Kusama's Infinity Mirrored Room is only guaranteed within the first 10 minutes of your ticketed time. 

Please call 213-232-6250 or email ticketing@thebroad.org to cancel your tickets.

Please call 213-232-6250  or email ticketing@thebroad.org to rebook your tickets.

You can reserve up to 6 “General Admission” tickets at a time. “Infinity Mirrored Room + General Admission” tickets that include access to Yayoi Kusama’s Infinity Mirrored Room are limited to 4 tickets per group.

Yes, please book a ticket for each child who can walk. Children who will be in a stroller or who will be carried do not need a ticket. Children 13 and under must be accompanied by a guardian.

Yes, it is not a problem for a different person to use a general admission ticket with your name if you will be checking in separately.  

Ticketing issues or questions? Please email ticketing@thebroad.org or call 213-232-6250. If the line is busy or if it is after business hours, please leave a voicemail, and we will return your call as soon as possible.

Both General Admission and Infinity Mirrored Room + General Admission tickets are released monthly on the last Wednesday at 10 am PT for visiting the following month.
 

  • January 28 for February 3 – March 1 
  • February 25 for March 3 – April 5 
  • March 25 for April 7 – May 3 
  • April 29 for May 5 – May 31 
  • May 27 for June 2 – July 5 
  • June 24 for July 7 – August 2 
  • July 29 for August 4 – August 30 
  • August 26 for September 1 – October 4 
  • September 30 for October 6 – November 1 
  • October 28 for November 3 – November 29 
  • November 25 for December 1 – January 3

Please visit our ticketing website to book your advance tickets.

General admission to The Broad is always free! Some special exhibitions carry a separate charge.