Director of Visitor Experience
The Director of Visitor Experience (DVE) will provide both hands-on and strategic leadership and vision for all aspects of the visitor experience and the Visitor Experience Team. The DVE works closely with colleagues across the museum to provide an optimal, welcoming, inclusive, and first-class end-to-end visitor experience. This includes the moment a visitor reserves a ticket on a mobile device to when they are greeted at the front doors, their journey through the galleries, and their experience in The Shop or at any public or private events. The DVE is responsible for oversight of the Visitor Experience program including staff management, operations management, and program development.