Know Before You Go & FAQ

Image of a photograph by photographer Mike Kelley of the exterior of The Broad museum on Grand Avenue in downtown Los Angeles

We’re so excited to welcome you back to The Broad. We’ve added new policies to help keep you and our staff safe. The Broad reserves the right to require visitors who do not follow these policies to leave the museum immediately. We’ve made changes to make your visit even more engaging and safe.
 

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Proof of vaccination and photo identification required for all eligible visitors 
 
Starting November 4, 2021, Los Angeles City requires proof of vaccination at museums for all eligible visitors ages 12 and up and photo identification for all visitors ages 18 and up.
 

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Face masks required for all visitors ages 2 and up

In alignment with the Los Angeles County Department of Public Health's policies for indoor public places, face masks are required for all visitors ages 2 and up, regardless of vaccination status. Masks must cover the nose and mouth. Masks with one-way valves not permitted.
 

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Wash/sanitize hands during visit
 

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Go contactless during your visit!  

Bring your headphones, and use our mobile museum guide (no download required) to access all-new content, including family activities, free audio tours, visitor guides and maps in six languages, and more!

Have a question during your visit? Use our live chat on our website or text us at 213-232-6280. You can also talk to any Visitor Experience Team Member during your visit! 
 

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Follow visitor policies and directions from The Broad’s staff
 

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Stay home if you have a cough, shortness of breath, difficulty breathing and fever or chills, or other COVID-19 symptoms 

Visitors displaying COVID-19 symptoms will not be permitted to enter. Rebook your visit by emailing ticketing@thebroad.org, calling 213-232-6250, or texting 213-232-6280. 
 

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No large bags / Coat check closed

Our coat/bag check is closed, so please leave backpacks, bags, and other large items larger than 11 x 17 x 8 inches at home or in the car. Visitors with babies should bring baby supplies in a bag no larger than 11 x 17 x 8 inches. Do not carry bags or backpacks on their backs in the galleries. 
 

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No food or beverages permitted inside the museum 

 

Please note that Yayoi Kusama’s Infinity Mirrored Room—The Souls of Millions of Light Years Away (2013) is temporarily closed and not available for viewing. 

Here’s what else we’re doing to keep you and our staff safe: 

  • Limited visitor capacity inside the museum
  • Hand sanitizer stations throughout the museum 

  • Increased cleaning of frequently touched surfaces 

  • UV light sterilizer for escalator handrails 

  • Increased cleaning of HVAC system and replacement of air filters to maximize air movement and filtration 

  • Touchless soap dispensers and automatic door openers for a contactless experience 

We’re working hard to make The Broad a place for reflection, reconnection, and inspiration for our community. While you’re here, please follow our visitor policies and be respectful to our staff and other visitors. Verbally abusive, harassing, discriminatory, or threatening statements or behavior toward Broad staff and other visitors is prohibited. The Broad reserves the right to require visitors who do not follow our policies to leave the museum immediately.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. The Broad follows all applicable public health orders and guidance but, by visiting The Broad, you voluntarily assume all risks related to exposure to COVID-19. 

Accessibility

The Broad is committed to making its collection, exhibitions, building, events, and services accessible to all visitors. The museum is wheelchair accessible, and a limited number of wheelchairs are available free of charge in the lobby on a first come, first served basis. The Broad provides accessible parking on P1 of the museum's parking garage for vehicles displaying valid, state-issued disability parking placards or license plates.  

Large-print gallery notes and audio tour transcripts are available free of charge. Ask any Visitor Experience Staff upon arrival.   

To enjoy the museum and keep the artworks safe, please respect the following rules:

  • Children of all ages are welcome to visit The Broad, however, those under 13 years of age must be accompanied by an adult.

  • Do not touch the art. 

  • Smoking is not permitted anywhere inside the museum. 

  • Keep mobile phones and other devices on silent. Talking on mobile phones is limited to non-gallery spaces at the museum. 

  • Single-wide, standard baby strollers are permitted in the museum, but are not permitted on escalators. 

  • Proper attire, including shoes and shirts, must be worn at all times.  

The Broad reserves the right to not allow any bag, parcel, or other item to be brought into the museum, and to deal with any unattended object in such a way as we consider appropriate. The Broad also reserves the right to deny admission to or remove any person wearing attire that we consider inappropriate or that could detract from the experience of other visitors.

About Our New Safety Measures FAQ

We’ve been busy preparing to welcome you back! Here’s what we’re doing to keep you—and our staff—safe: 

  • Limited visitor capacity inside the museum

  • Proof of vaccination required for all eligible visitors ages 12 and up and photo identification required for all visitors ages 18 and up, starting November 4, 2021

  • Face masks are required for all staff and visitors ages 2 and up, regardless of vaccination status

  • Hand sanitizer stations throughout the museum 

  • Made it easier than ever to go contactless during your visit: 

    • Placed new scanning devices at our museum entrance so you can self-scan your admission tickets  

    • Installed new parking system for contactless parking

    • Added new text chat feature that lets you ask questions to The Broad staff about the artwork or anything else about your visit in a live chat from The Broad's website or via text at 213-232-6280 

    • Added all new content to our mobile museum guide (no download required) so you can access visitor guides and maps in six languages, free audio tours, new artwork content, family activities, and more—right from your mobile device 

  • Installed UV light sterilizers for the escalator handrails 

  • Increased cleaning of frequently touched surfaces 

  • Increased cleaning of our HVAC system (rated MERV 14) and replacement of air filters to maximize fresh air movement and filtration  

We want to make sure we’re keeping all of our visitors and staff safe, so we require face masks for all visitors ages 2 and up, regardless of vaccination status, per public health guidelines. If you do not have a face covering, you will need to book your visit for another day. Visit thebroad.org to book advance tickets, or you can get help booking your tickets by calling 213-232-6250, texting 213-232-6280, or emailing ticketing@thebroad.org.

Unfortunately, everyone who is 2 and up must wear a mask inside the museum, regardless of vaccination status. We want to help protect the health and safety of everyone in our community, and we need to comply with public health guidelines.

No, all visitors ages 2 and up must already have a mask and be wearing one to enter the museum.

No. We are no longer taking the temperature of visitors prior to entry. Visitors who are feeling sick or are experiencing COVID-19 symptoms (such as cough, shortness of breath, difficulty breathing and fever or chills, or any other symptoms), or who have had contact with anyone confirmed or suspected of having COVID-19 should stay home. Visitors displaying COVID-19 symptoms will not be permitted to enter.

Planning Your Visit FAQ

We are currently not presenting any in-person events at the museum. You also can enjoy #TheBroadFromHome through our digital content available on our website or our social media.

The Broad is committed to welcoming a wide and diverse audience, including those assisted by trained service animals. The Broad complies with the American with Disabilities Act (ADA), which defines service animals as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. The Broad allows service dogs in all public areas of the museum.

The Broad does not allow Emotional Support Animals (ESA) inside the museum. Emotional Support Animals, Comfort Animals, or Therapy Animals which provide comfort do not qualify as service animals under the ADA.

The following questions may be asked of each visitor with a service dog:

  • Is the service dog required because of a disability?
  • What work or task has the dog been trained to perform?

If the dog is out of control or not housebroken, the handler will be asked to remove the dog from the museum.

Yes! The Shop is open the same hours as the museum. We hope you’ll stop by The Shop and take home something special to remind you of your visit to The Broad. You can also shop anytime online at shop.thebroad.org.

The Broad has temporarily adopted new hours: 

  • Closed Monday and Tuesday
  • Open Wednesday–Friday, 11 a.m.–5 p.m. and Saturday–Sunday, 10 a.m.–5 p.m.

You are welcome to take photographs and smart phone video for personal use only, unless signage indicates that no photography is allowed. Drawing with pencil in the galleries is also permitted with sketchbooks no larger than 11 x 7 inches. 
 
The Broad does NOT permit photo or film shoots for commercial or promotional purposes. We do not permit flash photography or video lighting at any time, monopods, tripods, video cameras, easels, or selfie sticks.

We’re sorry, but for now, we are requiring advance ticket reservations to visit The Broad since we’re limiting visitor capacity inside the museum. The Broad’s standby line is temporarily unavailable for walk-up entry to the museum.

Don’t worry! You can enter the museum up to 1 hour after the time printed on your ticket. Please note that we stop admitting visitors 30 minutes before the museum closes at 5 p.m. Late arrivals may experience a wait time if the museum is at full capacity.

Yes. For information on rates, hours, and more, visit thebroad.org/visit.

Our coat/bag check is temporarily unavailable, so pack lightly for your visit! Please leave large bags, backpacks, and other items bigger than 11 x 17 x 8 inches at home or in the car. Visitors with babies should bring baby supplies in bags smaller than 11 x 17 x 8 in. If you have a backpack that’s smaller than 11 x 17 x 8 in., you must wear it on the front of your body during your visit to keep the artwork safe.

Yayoi Kusama’s Longing for Eternity (2017) is now open. Kusama's Infinity Mirrored Room—The Souls of Millions of Light Years Away (2013) remains closed at this time. We’ll reopen this installation as soon as it’s safe to do so!

Yes! We’ve added all new content to our free mobile museum guide (no download required), including visitor guides and maps, a family guide, free audio tours, new details on artworks on view, and more.

Curious to know how much Balloon Dog (Blue) weighs? Live chat with Broad staff to answer all your visit questions with our new live text chat feature from our website or via text at 213-232-6280.

We are currently offering limited group visits. Please submit your inquiry to groupvisits@thebroad.org.

We know it’s been a while since you’ve been able to experience art in person—feel free to enjoy the artworks on view at your pace. Just remember to stay 6 feet apart from others not in your group, and to wear your face covering during your visit. Get the most out of your visit by checking out the content on our free mobile museum guide (no download required), including free audio tours, family activities, artwork details, and more.

Yes! Standard strollers are welcome, and baby bottles are permitted in the galleries (but please note, no other food or drink is allowed in the museum). Please bring your baby supplies in bags smaller than 11 x 17 x 8 in. Baby changing tables are available in a single or family use restroom and the women’s restroom on Level 1.

We have a new family guide available on our mobile museum guide (no download required) with activities for kids and adults to do together. The mobile museum guide also has a free kid’s audio tour featuring LeVar Burton (host of the children’s educational program, Reading Rainbow), which encourages young art lovers to look, listen, and learn. 

Check out our “For Families” section at thebroad.org/visit/families for tips on bringing families to The Broad.

We’re sorry—food and beverages aren’t allowed inside the museum. Please leave food and beverage items in the car or at home or dispose of them in a trash can outside of the museum.

Yes, they are located on the first and second floors near the restrooms.

Booking Advance Tickets FAQ

Please visit our ticketing website to book your advance tickets.

General admission to The Broad is always free! Some special exhibitions carry a separate charge.

Tickets have entry times beginning every 15 minutes. You must arrive within 1 hour of your ticketed time (i.e. arrive by 1 p.m. for a 2 p.m. ticket). Entry is not guaranteed if you arrive more than 1 hour after your ticketed time. Early entry is not allowed (visitors will be admitted into the museum at the time printed on their ticket).

Please log in to your ticketing account to cancel your free general admission tickets. You can also call 213-232-6250, text 213-232-6280, or email ticketing@thebroad.org to cancel your tickets.

Please log in to your ticketing account to cancel your existing tickets and book new tickets. You can also call 213-232-6250, text 213-232-6280, or email ticketing@thebroad.org to rebook your tickets.

You can reserve up to 6 tickets at a time.

Yes, please book a ticket for each child who can walk. Children who will be in a stroller or who will be carried do not need a ticket. Children 13 and under must be accompanied by a guardian.

Yes, it is not a problem for a different person to use a general admission ticket with your name if you will be checking in separately.  

Ticketing issues or questions? Please email ticketing@thebroad.org, text 213-232-6280, or call 213-232-6250. If the line is busy or if it is after business hours, please leave a voicemail, and we will return your call as soon as possible.