Know Before You Go & FAQ
Download the FREE Mobile App with Audio Tours
Get the most out of your visit to The Broad with the museum's free mobile app (accessible on Apple and Android smartphones or Wi-Fi-enabled devices). Use the app to plan your visit, view dining options, reserve tickets for a future visit, and take self-guided audio tours. Hear about the art you’ll see at The Broad from artists (like Kara Walker and John Baldessari) and curators, and get a new perspective on The Broad’s award-winning architecture. A special kids’ audio guide with Levar Burton inspires young art lovers to look, listen, and learn. Headsets and device rentals are available for purchase online or in the lobby for $6.
Audio Guide Rentals
Headsets and device rentals are available for purchase online or in the lobby for $6. Using the device, swipe next to an artwork to play audio commentary and learn more about the works on view in the Broad collection and exhibitions.
The Broad is committed to making its collection, exhibitions, building, events, and services accessible to all visitors. The museum is wheelchair accessible, and a limited number of wheelchairs are available free of charge in the lobby on a first come, first served basis. The Broad provides accessible parking on P1 of the museum's parking garage for vehicles displaying valid, state-issued disability parking placards or license plates.
Large-print gallery notes and audio tour transcripts are available free of charge. Ask any Visitor Services Associate (VSA) upon arrival. For visitors on the autism spectrum, we've created social narratives to help you know what to expect on your visit. Visual description tours and ASL interpreter tours are available upon request. Please email email@example.com at least two weeks prior to your preferred visit date.
Free Wi-Fi Available
Enjoy FREE wireless Internet access at The Broad. Look for "The Broad" in your settings on your Wi-Fi-enabled device.
Photography and Sketching
You are welcome to take photographs and smart phone video for personal use only, unless signage indicates that no photography is allowed. Drawing with pencil in the galleries is also permitted with sketchbooks no larger than 11x17 inches.
The Broad does NOT permit photo or film shoots for commercial or promotional purposes. We do not permit flash photography or video lighting at any time, monopods, tripods, video cameras, easels, or selfie sticks.
Have a question during your visit?
Ask any Visitor Services Associate (VSA) you see throughout the building. Our VSAs can tell you about the collection, help you reserve tickets for upcoming programs, help you download and navigate the mobile app, and much more. We are here to help!
To enjoy the museum and keep the artworks safe, please respect the following rules:
- Children of all ages are welcome to visit The Broad, however, those under 13 years of age must be accompanied by an adult.
- Do not touch the art.
- Do not eat or drink in the galleries. Smoking is not permitted anywhere inside the museum.
- Do not carry bags or backpacks on their backs in the galleries.
- Check all personal items that are larger than 12x12 inches. Complimentary bag and coat check is available in the lobby. Visitors are encouraged to leave bags at home or in their car whenever possible.
- Keep mobile phones and other devices on silent. Talking on mobile phones is limited to non-gallery spaces at the museum
- Single-wide, standard baby strollers are permitted in the museum, but are not permitted on escalators.
- Proper attire, including shoes and shirts, must be worn at all times.
The Broad reserves the right to not allow any bag, parcel, or other item to be brought into the museum, and to deal with any unattended object in such a way as we consider appropriate. The Broad also reserves the right to deny admission to or remove any person wearing attire that we consider inappropriate or that could detract from the experience of other visitors.
The Broad Ticketing and Visit FAQ
How do I reserve advance tickets?
Tickets can be reserved in advance exclusively through our ticketing website at https://ticketing.thebroad.org. Tickets are made available on the first of each month for the following month (i.e. on December 1 at noon PT, tickets for January will be made available).
How much do tickets cost?
General admission to The Broad is free.
How do timed tickets work?
Tickets have entry times beginning every half hour. There is no time limit (besides the end of the day) for how long you can spend in the galleries. You must arrive within 30 minutes of your ticketed time (i.e. arrive by 1:30 p.m. for a 1 p.m. ticket). Entry is not guaranteed if you arrive 30 minutes after your ticketed time. Early entry is not allowed (visitors will be let into the museum at the time on their ticket).
I'd like to come on a specific date, but all advance online tickets have been reserved. How else can I get tickets?
The onsite standby line for free general admission is available at the museum every day except Mondays, when the museum is closed. Free general admission through the onsite standby line is first-come, first-served and based on availability. Check @TheBroadStandby for up-to-date wait times. On holiday weekends, wait time in the onsite standby lines can be up to two or three hours. The onsite standby line closes 60-90 minutes before the museum closes, and may close earlier on very busy days. Learn more.
How many tickets can I reserve at a time?
You can reserve up to 9 tickets at a time. For parties of 10 or more, you will need to reserve tickets in multiple transactions. Or, learn more about group visits.
Does my child need a ticket?
All children who can walk should have a ticket. Children who will be in a stroller or who will be carried do not need a ticket. Children 13 and under will need to be accompanied by a guardian.
I'd like to cancel the free general admission tickets I've reserved.
Please login to your ticketing account to cancel your free general admission tickets.
I'd like to change the date/time on my tickets.
You can reserve additional tickets at the above link for any available dates/times. Unfortunately, we are not able to change your date/time to a date/time that is no longer available for advance reservation.
I'd like to refund my tickets.
Before purchasing tickets, please review the Terms and Conditions of Sale. There are no refunds and no exchanges, and all ticket sales are final.
All of my tickets have my name on them. Can my friend use the ticket with my name?
Yes, it is not a problem for a different person to use a general admission ticket with your name if you will be checking in separately.
How do I see Yayoi Kusama's Infinity Mirror Rooms?
Visitors are able to join the virtual queue for Infinity Mirrored Room—The Souls of Millions of Light Years Away after they enter the museum. A sign-up tablet is located in the lobby of the museum. Please be aware that the queue for this artwork often fills up for the whole day within a couple of hours after the museum opening. Visitors wishing to see this Infinity Mirror Room are encouraged to book advance reservations in an early timeslot or join the onsite standby line before the museum opens for the best chance of signing up. Capacity for this installation is extremely limited and not all visitors can be accommodated.
The Broad's second Infinity Mirror Room, Longing for Eternity, is located on the third floor. Ask any Visitor Services Associate (VSA) for directions to this artwork. Once you have arrived at Longing for Eternity, join the short line to view the artwork, or ask any VSA for help.
Can I bring my service animal into The Broad?
The Broad is committed to welcoming a wide and diverse audience, including those assisted by trained service animals. The Broad complies with the American with Disabilities act (ADA), and allows service animals trained to perform specific tasks for an individual with a disability into all public areas of the museum.
The museum does not allow Emotional Support Animals (ESA) on site. Emotional Support Animals, Comfort Animals, or Therapy Animals are often used as part of a medical treatment plan as therapy animals, and are not considered service animals under the ADA.
The following questions will be asked of each guest with a service animal:
- Is the service animal required because of a disability?
- What work or task has the animal been trained to perform?
If the animal is out of control or if the animal is not housebroken, the handler will be asked to remove the animal from the premises.
Can I rent The Broad for my event?
The Broad is not available for event or site rental.
Can I use The Broad for my photo or video shoot?
The Broad strictly prohibits photo or video shoots for commercial use, except in collaboration with The Broad and with express written permission. You are welcome to take photographs and smart phone video for personal use only, unless signage indicates that no photography allowed.
Ticketing issues or questions? Please email firstname.lastname@example.org or call 213-232-6250. If the line is busy or if it is after business hours, please leave a voicemail and we will return your call as soon as possible.