Know Before You Go & FAQ
Use The Broad's FREE Mobile Web App with FREE Audio Tours, Maps, and More
Access The Broad's free mobile web app at https://mobile.thebroad.org for museum guides and maps (available in English, Spanish, French, Japanese, Korean, and Mandarin Chinese). Hear about the art you’ll see at The Broad from artists (like Kara Walker and John Baldessari) and curators, and get a new perspective on The Broad’s award-winning architecture. A special kids’ audio guide with LeVar Burton inspires young art lovers to look, listen, and learn. Our family guide offers activities for kids and adults to do together, and we've added new content about the artworks on view.
Audio Guide Rentals
Headsets and device rentals are available for purchase online or in the lobby for $6. Using the device, swipe next to an artwork to play audio commentary and learn more about the works on view in the Broad collection and exhibitions.
The Broad is committed to making its collection, exhibitions, building, events, and services accessible to all visitors. The museum is wheelchair accessible, and a limited number of wheelchairs are available free of charge in the lobby on a first come, first served basis. The Broad provides accessible parking on P1 of the museum's parking garage for vehicles displaying valid, state-issued disability parking placards or license plates.
Large-print gallery notes and audio tour transcripts are available free of charge. Ask any Visitor Services Associate (VSA) upon arrival. For visitors on the autism spectrum, we've created social narratives to help you know what to expect on your visit. Visual description tours and ASL interpreter tours are available upon request. Please email email@example.com at least two weeks prior to your preferred visit date.
Free Wi-Fi Available
Enjoy FREE wireless Internet access at The Broad. Look for "The Broad" in your settings on your Wi-Fi-enabled device.
Photography and Sketching
You are welcome to take photographs and smart phone video for personal use only, unless signage indicates that no photography is allowed. Drawing with pencil in the galleries is also permitted with sketchbooks no larger than 11x17 inches.
The Broad does NOT permit photo or film shoots for commercial or promotional purposes. We do not permit flash photography or video lighting at any time, monopods, tripods, video cameras, easels, or selfie sticks.
Have a question during your visit?
Ask any Visitor Services Associate (VSA) you see throughout the building. Our VSAs can tell you about the collection, help you reserve tickets for upcoming programs, help you download and navigate the mobile app, and much more. We are here to help!
To enjoy the museum and keep the artworks safe, please respect the following rules:
- Children of all ages are welcome to visit The Broad, however, those under 13 years of age must be accompanied by an adult.
- Do not touch the art.
- Do not eat or drink in the galleries. Smoking is not permitted anywhere inside the museum.
- Do not carry bags or backpacks on their backs in the galleries.
- Bag and coat check is temporarily not available. Visitors should leave large bags at home or in their car.
- Keep mobile phones and other devices on silent. Talking on mobile phones is limited to non-gallery spaces at the museum
- Single-wide, standard baby strollers are permitted in the museum, but are not permitted on escalators.
- Proper attire, including shoes and shirts, must be worn at all times.
The Broad reserves the right to not allow any bag, parcel, or other item to be brought into the museum, and to deal with any unattended object in such a way as we consider appropriate. The Broad also reserves the right to deny admission to or remove any person wearing attire that we consider inappropriate or that could detract from the experience of other visitors.
Booking Advance Tickets—Frequently Asked Questions
How do I reserve advance tickets to The Broad?
Please visit our ticketing website to book your advance tickets. Tickets are released every week on Monday at noon for the following week, Tuesday-Sunday. (IE: Tickets released on Monday, November 2 will be for the week of November 10-15).
How much do tickets cost?
General admission to The Broad is always free! Some special exhibitions carry a separate charge.
How do timed tickets work?
Tickets have entry times beginning every 15 minutes. You must arrive within 1 hour of your ticketed time (i.e. arrive by 1 p.m. for a 2 p.m. ticket). Entry is not guaranteed if you arrive more than 1 hour after your ticketed time. Early entry is not allowed (visitors will be admitted into the museum at the time printed on their ticket).
How many tickets can I reserve at a time?
You can reserve up to 9 tickets at a time. For parties of 10 or more, you will need to reserve tickets in multiple transactions. Or, learn more about group visits.
Does my child need a ticket?
Yes, please book a ticket for each child who can walk. Children who will be in a stroller or who will be carried do not need a ticket. Children 13 and under must be accompanied by a guardian.
I'd like to cancel the free general admission tickets I've reserved.
Please log in to your ticketing account to cancel your free general admission tickets. You can also call 213.232.6250 or email firstname.lastname@example.org to cancel your tickets.
I'd like to change the date/time on my tickets.
Please log in to your ticketing account to cancel your existing tickets and book new tickets. You can also call 213.232.6250 or email email@example.com to rebook your tickets.
I'd like to get a refund for my paid tickets.
Before purchasing tickets, please review the Terms and Conditions of Sale. There are no refunds and no exchanges, and all ticket sales are final.
All of my tickets have my name on them. Can my friend use the ticket with my name?
Yes, the other people in your party can use the general admission tickets with your name if you will be checking in separately.
I'd like to come on a specific date, but all advance online tickets have been reserved. How else can I get tickets?
The onsite standby line for free general admission is available at the museum every day except Mondays, when the museum is closed. Free general admission through the onsite standby line is first-come, first-served and based on availability. Check @TheBroadStandby for up-to-date wait times. On holiday weekends, wait time in the onsite standby lines can be up to two or three hours. The onsite standby line closes 60-90 minutes before the museum closes, and may close earlier on very busy days. Learn more.
How do I see Yayoi Kusama's Infinity Mirrored Rooms?
Visitors are able to join the virtual queue for Infinity Mirrored Room—The Souls of Millions of Light Years Away after they enter the museum. A sign-up tablet is located in the lobby of the museum. Please be aware that the queue for this artwork often fills up for the whole day within a couple of hours after the museum opening. Visitors wishing to see this Infinity Mirrored Room are encouraged to book advance reservations in an early timeslot or join the onsite standby line before the museum opens for the best chance of signing up. Capacity for this installation is extremely limited and not all visitors can be accommodated.
The Broad's second Infinity Mirror Room, Longing for Eternity, is located on the third floor. Ask any Visitor Services Associate (VSA) for directions to this artwork. Once you have arrived at Longing for Eternity, join the short line to view the artwork, or ask any VSA for help.
Can I bring my service animal into The Broad?
The Broad is committed to welcoming a wide and diverse audience, including those assisted by trained service animals. The Broad complies with the American with Disabilities act (ADA), which defines service animals as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. The Broad allows service dogs in all public areas of the museum.
The Broad does not allow Emotional Support Animals (ESA) inside the museum. Emotional Support Animals, Comfort Animals, or Therapy Animals which provide comfort do not qualify as service animals under the ADA.
The following questions will be asked of each guest with a service dog:
- Is the service dog required because of a disability?
- What work or task has the dog been trained to perform?
If the dog is out of control or not housebroken, the handler will be asked to remove the dog from the museum.
Can I rent The Broad for my event?
The Broad is not available for event or site rental.
Can I use The Broad for my photo or video shoot?
The Broad strictly prohibits photo or video shoots for commercial use, except in collaboration with The Broad and with express written permission. You are welcome to take photographs and smart phone video for personal use only, unless signage indicates that no photography allowed.
Ticketing issues or questions? Please email firstname.lastname@example.org or call 213-232-6250. If the line is busy or if it is after business hours, please leave a voicemail and we will return your call as soon as possible.