THE BROAD
The Broad’s mission is to make contemporary art accessible to the widest possible audience. Founded in 2015 on Grand Avenue in downtown Los Angeles by philanthropists Eli and Edythe Broad, the museum offers free general admission and presents an active Program of special exhibitions and innovative live events, all within a landmark building designed by Diller Scofidio + Renfro. Welcoming around 900,000 visitors per year, The Broad is a bustling public space and serves as home to the Broad collection, one of the world’s leading collections of postwar and contemporary art, which continues to grow as new artists and artworks are added. The museum is also the headquarters of The Broad Art Foundation’s worldwide lending library, which has been loaning collection works to museums around the world since 1984. An expansion of the museum will open before the 2028 summer Olympics in Los Angeles, creating even greater public access.
ABOUT THE POSITION
At The Broad, we strive to create a welcoming, inclusive environment for all visitors. The Visitor Experience Team Member, Variable plays a key role in delivering a positive, engaging and safe museum experience across all visitor-facing areas.
As a Visitor Experience Team Member, Variable, you will create a visitor-first experience through direct interaction with the public, engaging with visitors in the galleries, and assisting with experiential installations. Visitor Experience staff are cross-trained to ensure flexibility and consistency throughout the museum.
From helping protect the artwork to sharing knowledge about the collection and architecture, Visitor Experience Team Members are truly the face of The Broad.
DUTIES AND RESPONSIBILITIES
- Champion the museum’s mission by helping to create access to the widest possible audience.
- Maintain the safety of all artwork on view and enforce gallery rules of conduct.
- Consistently provide a high-level customer service, assisting visitors with wayfinding and sharing information about the artwork and museum experience.
- Maintain foundational knowledge of The Broad Collection, the museum building, and its place in the downtown ecosystem.
- Work a variety of deployments, both indoor, outdoor, offsite and throughout the museum to support efficient visitor flow.
- Enforce safety and security procedures and protocols.
- Complete required ongoing training, including but not limited to collection, special exhibition and engagement training, safety and security, and equity training.
- Work museum events, programs, and special installations.
- May facilitate the visitor check-in process, including issuing, selling, and scanning general admission, special exhibition, and program tickets.
- Find solutions to create access or suggest alternatives to booked or sold-out experiences.
- Other duties as assigned.
Requirements
EXPERIENCE AND QUALIFICATIONS
- Minimum of two years’ experience in a visitor-facing or customer service role.
- Experience in hospitality, retail, attractions, ticketing operations, or cultural organizations strongly preferred.
- High school diploma required; relevant coursework from an accredited college or university preferred.
- A passion for working with people, museums, and contemporary art.
- Flexible and highly adaptable; able to maintain a positive attitude when priorities shift.
- Energized by working with the public.
- Ability to work effectively with individuals from diverse backgrounds and as part of a diverse team.
- Ability to thrive in fast-paced environments and make sound decisions in the moment.
- Effective communication skills, with the ability to clearly present information to a wide variety of visitors.
- Comfortable enforcing museum policies with visitors in a respectful and professional manner.
- Comfortable using online ticketing systems and technology; open to learning new technologies.
- Strong decision-making skills are necessary.
- Identify and positively resolve visitor issues in the moment.
- Must be able to work Tuesdays – Sundays, holidays, exhibition openings, and late-night special events.
- Must be able to work weekends, holidays, and special events as necessary.
- Multilingual applicants strongly preferred.
- Approach work with integrity and honesty.
- Support and demonstrate the museum’s culture of developing a diverse, equitable, inclusive, and accessible environment for staff, contract staff, vendors, and visitors.
- Demonstrate and practice cultural awareness and sensitivity in all museum programs and services.
PHYSICAL REQUIREMENTS
Must be able to remain stationary as well as frequently move around public areas of the museum for extended periods of time. This position may require outdoor and offsite deployments.
ADDITIONAL REQUIREMENTS
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference check.
WORK ENVIRONMENT
Work is performed both inside the museum and outdoors. A strong candidate will be comfortable working outside in Downtown Los Angeles while standing for long periods of time in various weather conditions. This role requires both remaining stationary as well as frequently moving about the museum galleries and exterior locations to assist visitors through the museum, protect the safety of the artwork, answer questions, and provide a range of information to guests.
SCHEDULE
The Visitor Experience Team Member, Variable will have a variable schedule and must be available Tuesday-Sunday in alignment with the Museum’s hours of operation (see below). Variable staff may have periods during which they are not scheduled to work, interspersed with periods of increased workload based on the needs of the business.
Variable staff can expect to be scheduled between approximately 20–40 hours per week and will be required to work nights, evenings, holidays, and additional hours, as needed, with significantly reduced or no scheduled hours during exhibition deinstallation periods (approximately 1.5 months), which typically occur between major exhibition cycles. Specific dates will be communicated in advance based on the exhibition calendar.
Monday | Closed
Tuesday, Wednesday, and Friday | 11:00 am – 5:00 pm
Thursday | 11 am – 8 pm
Saturday & Sunday | 10:00 am– 6:00 pm
*Closed Mondays, Thanksgiving, & Christmas
COMPENSATION
$22 per hour
BENEFITS
- 401(k) up to 4% match, with immediate vesting.
- Additional generous 5% retirement contribution to eligible employees.
- Sick days.
- Free parking or free LA Metro pass or bike/walk stipend.
- Discount at The Shop at The Broad, and at local eateries.
SAFETY REQUIREMENTS
- All employees of The Broad are required to be vaccinated against COVID-19, subject to certain exemptions as required by law. All newly hired staff must show proof of their COVID-19 vaccination within 45 days of hire. Please contact Human Resources if you have questions regarding the COVID-19 vaccination policy.
- Adhere to all safety measures and guidelines.
- Ability to wear a mask during your scheduled work shifts if and when necessary.
- Ability to adhere to a health screen in compliance with health and safety guidelines as outlined by LA County Department of Public Health.
- Must adhere to COVID-19 policies and procedures.
TO APPLY
Please submit your resume and letter of interest. We will only contact candidates selected for further consideration. No phone inquiries please.
EQUAL OPPORTUNITY EMPLOYER
The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment. All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience.
*Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.
The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.