Retail Operations Associate, Seasonal

THE BROAD 

The Broad’s mission is to make contemporary art accessible to the widest possible audience. Founded in 2015 on Grand Avenue in downtown Los Angeles by philanthropists Eli and Edythe Broad, the museum offers free general admission and presents an active Program of special exhibitions and innovative live events, all within a landmark building designed by Diller Scofidio + Renfro. Welcoming around 900,000 visitors per year, The Broad is a bustling public space and serves as home to the Broad collection, one of the world’s leading collections of postwar and contemporary art, which continues to grow as new artists and artworks are added. The museum is also the headquarters of The Broad Art Foundation’s worldwide lending library, which has been loaning collection works to museums around the world since 1984. An expansion of the museum will open before the 2028 summer Olympics in Los Angeles, creating even greater public access.

About The Position

Reporting into the Associate Director of Retail Operations, the Retail Operations Associate sets the standard for excellence in our distinctive venue by curating personal shopping experiences, sharing knowledge about the collections and architecture, and finding innovative ways to surprise and delight our visitors every day. You will embody the museum’s mission by creating meaningful connections with guests while supporting a warm, engaging, and professional environment.

To maintain this standard, you will also uphold our WEPCON expectations and ensure our spaces remain welcoming, clean, and organized. In addition to retail-focused education, staff receive training in safety and security to help provide the best possible visitor experience across all aspects of the museum.

DUTIES AND RESPONSIBILITIES 

• Assist in unloading, unpacking, inspecting, labeling, and organizing shipments.
• Check items received against shipping invoice to ensure shipment accuracy.
• Organize and transfer inventory throughout stockroom locations.
• Accurately prepare and pack in-store and online orders.
• Participate in deep-cleaning activities daily.
• Replenish the sales floor each morning and throughout the day as necessary.
• Conduct regular store inventory to identify items to be reordered or replenished.
• Use inventory control software to log information.
• Assist managers and associates in preventing theft and maintaining proper inventory controls.
• Adhere to all established loss prevention and operational policies and procedures.
• Pack up defective items or overstock and arrange any return shipments.
• Prepare for and execute all inventory counts.
• Observe proper safety procedures in the stockroom, particularly when lifting and moving heavy items.
• Assist in cleaning up the store and stockroom daily.
• Assist with all opening and closing duties.
• Stay abreast of and follow all policies and procedures.
• Support and enhance The Broad brand by achieving established WEPCON standards.
• Other duties as assigned.

Requirements
EXPERIENCE AND QUALIFICATIONS 

• Prior experience with inventory processing and organization.
• Previous retail experience in luxury, art, and design / hospitality environments preferred.
• Honesty, meticulous organizational skills, and a strong work ethic.
• General knowledge of information technology and business software applications.
• Previous experience with TeamWork POS highly desired.
• High school diploma required; relevant coursework from an accredited college or university preferred.
• Effective written and verbal communications skills.
• A passion for people, museums, and contemporary art.
• Multi-lingual applicants strongly preferred.
• Ability to work well with individuals from diverse backgrounds.
• Identify and positively resolve visitor issues in the moment.
• Strong decision-making skills necessary.
• General knowledge of information technology and business software applications.
• Effective and persuasive verbal and written communications skills.
• Ability to professionally present information to a wide variety of internal and external stakeholders.

SAFETY REQUIREMENTS 

• All employees of The Broad are required to be vaccinated against COVID-19, subject to certain exemptions as required by law. All newly hired staff must show proof of their COVID-19 vaccination within 45 days of hire. Please contact Human Resources if you have questions regarding the COVID-19 vaccination policy.
• Adhere to all safety measures and guidelines.
• Ability to wear a mask during your scheduled work shifts.
• Ability to adhere to a health screen in compliance with health and safety guidelines as outlined by LA County Department of Public Health.
• Must adhere to COVID-19 policies and procedures.

PHYSICAL REQUIREMENTS 

Ability to lift, carry, push, and pull items weighing up to 50 pounds. A full range of body motion is required on the job to include frequent sitting, bending, stooping, crouching, lifting, carrying, walking, and standing.

ADDITIONAL REQUIREMENTS 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference check.

SCHEDULE 

Seasonal staff can expect to work up to 40 hours per week with hours fluctuating based on business needs. Team members must be available Tuesday-Sunday in conjunction with the current hours of operation (see below). This position will regularly require working nights, evenings, holidays and additional hours beyond those listed below. 

This is a seasonal position for the holiday period.

The museum’s day and hours of operation are subject to change, which will likewise affect work schedules. 

Monday | Closed 

Tuesday & Wednesday & Friday | 11:00 a.m. – 5:00 p.m. 

Thursday | 11:00 a.m. – 8:00 p.m. 

Saturday & Sunday | 10:00 a.m. – 6:00 p.m. 

Museum hours are expected to increase on a weekly basis to support visitor accessibility and audience engagement.

COMPENSATION 

$21.01 per hour

TO APPLY 

Please submit your resume and letter of interest. We will only contact candidates selected for further consideration. No phone inquiries please.

EQUAL OPPORTUNITY EMPLOYER 

The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment. All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience.

*Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

Apply Now