Security Manager

THE BROAD 

The Broad is an internationally renowned contemporary art museum founded by philanthropists Eli and Edythe Broad on Grand Avenue in downtown Los Angeles. Designed by Diller Scofidio + Renfro in collaboration with Gensler, the museum offers free general admission. The Broad is home to the 2,000 works of art in the Broad Collection, which is among the most prominent holdings of postwar and contemporary art worldwide and presents an active program of rotating temporary exhibitions and innovative audience engagement. The 120,000-square-foot building features two floors of gallery space and is the headquarters of The Broad Art Foundation’s worldwide lending library, which has actively loaned collection works to museums around the world since 1984. Since opening in September 2015, The Broad has welcomed more than 4 million visitors, and has one of the youngest, most diverse audiences of any museum in the country.

At The Broad, it is our mission to make our collection accessible to the widest possible audience while we strive to create a welcoming, inclusive environment for all our visitors and staff. As a Security Manager, you will be integral in creating a safe and secure environment for our visitors, our staff, the artwork, and the facility through firm, personable, and empathetic enforcement of an evolving security program. By actively engaging with visitors and staff to effectively solve problems, you will produce the best possible outcome for all parties involved. Reporting to the Director of Security, you will lead subordinate staff in daily operations while being open to other ideas and perspectives in supporting communication from all levels and teams to find solutions and drive positive outcomes.

 

DUTIES AND RESPONSIBILITIES

Operations

  • Assist the Director of Security in the successful daily operations of the Security Department.
  • Manages Security Department in the absence of the Director of Security.
  • Successfully, leads and directs Security personnel (Broad Security Supervisors, contract staff and additional contractors as required) in day-to-day security operations.
  • Ensure the highest standards of conduct, appearance, and performance are always met.
  • Implements security best practices and ensures Security Team follows best practices.
  • Helps creates a secure environment through firm, personable, and empathetic enforcement of security and safety policies/procedures.
  • Continually assesses and advises the effectiveness and condition of security policies, procedures, operations, and equipment.
    • Stays apprised and informs the Director of Security of security trends and industry standards.
    • In consultation with the Director of Security, devises and implements processes, policies and procedures based on assessments.
  • Effectively addresses security concerns and works to resolve them amicably in real time.
  • Uses and manages the organizations CCTV, access control/intrusion detection and fire/life safety systems.
  • Assists the Director of Security with the budget process in budget development and management.
  • Conducts audits of security programs to ensure compliance with applicable policies and statutes.
  • Conducts periodic safety inspections of security equipment and security assessments of

Museum’s grounds.

  • Carries out additional duties assigned by the Director of Security.

Incident Response

  • Provides first aid services as needed for patrons and staff.
  • Leads in incident response by conducting investigations of patron and staff complaints.
  • Positively responds and address security concerns from museum staff in a timely manner while developing and maintaining positive relations with staff and management.
  • Effectively prepares incident and investigative reports.

Training

  • Develops and administers safety and security training for Broad and contract staff as required or as needed.
  • Provides training and development to the security officers to ensure the security team receives the most up-to-date industry training.

 

CANDIDATE PROFILE

The ideal candidate will be highly energetic, hardworking, organized, collaborative, and able to multi-task and prioritize, and have strong people management skills.  They must:

  • be able to work efficiently in a fast-paced, no-frills environment.
  • have a proven ability and passion for developing effective working relationships
  • have the ability to direct, supervise, and motivate staff and external service providers,
  • have the ability to interact effectively with the public and colleagues at all levels.

 

EXPERIENCE AND QUALIFICATIONS

  • Requires excellent judgment; strong communication, writing and computer skills and effective presentation, negotiation, problem solving and conflict resolution skills.
  • Must possess a high school diploma and 5 years of supervisory experience in security, military, or law enforcement.
  • Experience operating CCTV, access control/intrusion detection and fire/life safety systems are required.
  • Knowledge of basic data networks, cabling and /or connectivity, desktop/server hardware and software with regards to configurations, trouble shooting, and basic programming is required.
  • Experience in the field of protection of high-value or cultural property is highly desirable.
  • Must be a certified in First Aid and CPR by the American Red Cross or be able to acquire this certification within 90 days of hire date.
  • Position requires ability to pass federal, state and city security clearances.
  • Must have proven experience in customer service and knowledge of security and emergency protocols.
  • Must enjoy constant interaction with people and can communicate effectively and in a positive yet firm manner, even under high-stress situations.
  • Must have a valid driver's license.
  • Must have reliable transportation to and from work.
  • Must be available to respond to incidents and alarm activations 24 hour a day, 7 days per week.
  • Must maintain a positive working relationship with a large and diverse staff.

 ADDITIONAL QUALIFICATIONS

  • Approach work with integrity and honesty.
  • Support and demonstrate the museum’s culture of developing a diverse, equitable, inclusive, and accessible environment for staff, contract staff, vendors, and visitors.
  • All employees of The Broad are required to be vaccinated against COVID-19, subject to certain exemptions as required by law. All newly hired staff must show proof of their COVID-19 vaccination within 45 days of hire. Please contact Human Resources if you have questions regarding the COVID-19 vaccination policy.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference check.

 PHYSICAL REQUIREMENTS

  • Performance of essential functions requires regular moderate physical mobility and exertion in walking, climbing stairs, and standing at unexpected times, indoors and outdoors in all weather conditions.
  • Work may require strenuous physical activity related to responding to emergencies or alarms.
  • Must be able to remain stationary as well as frequently move around public areas of the museum for extended periods of time.  

 

WORK ENVIRONMENT

Work is performed both inside the museum and outdoors. This role requires both remaining stationary as well as frequently moving about the museum galleries to assist visitors through the museum, protect the safety of the artwork, answer questions, and provide a range of information to guests.

 

SCHEDULE

The work schedule for this position involves evening and weekend hours including some holidays.

 

COMPENSATION AND BENEFITS

$64,500.00-$70,000.00 a year.

Employees hired into this position are eligible for the following benefits: medical, vision, dental, employee assistant program, paid vacation and holidays, sick leave, retirement, life insurance, and short- and long-term disability.

Additional benefits may include employee discount at The Shop, free parking or annual free personalized LA Metro pass or bike stipend or walk stipend, discounts at local eateries, and more.

 

EQUAL OPPORTUNITY EMPLOYER

The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment.  All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience. 

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

 *Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.

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