Retail Sales and Service Associate

THE BROAD 

The Broad is an internationally renowned contemporary art museum founded by philanthropists Eli and Edythe Broad on Grand Avenue in downtown Los Angeles. Designed by Diller Scofidio + Renfro in collaboration with Gensler, the museum offers free general admission. The Broad is home to the 2,000 works of art in the Broad Collection, which is among the most prominent holdings of postwar and contemporary art worldwide and presents an active program of rotating temporary exhibitions and innovative audience engagement. The 120,000-square-foot building features two floors of gallery space and is the headquarters of The Broad Art Foundation’s worldwide lending library, which has actively loaned collection works to museums around the world since 1984. Since opening in September 2015, The Broad has welcomed more than 4 million visitors, and has one of the youngest, most diverse audiences of any museum in the country.

ABOUT THE POSITION

We strive to create a warm, engaging, and professional environment unparalleled in our industry while consistently maintaining a space that is clean, organized, and neat, which we refer to as WEPCON expectations. The Retail Sales and Service Associate will assist in a variety of initiatives to support our ongoing and varied business needs. In addition to receiving retail-focused education, staff will be trained in safety and security, to provide the best possible visitor experience at the museum.

At The Broad, it is our mission to make our collection accessible to the widest possible audience while we strive to create a welcoming, inclusive environment for all our visitors and staff.

 

DUTIES AND RESPONSIBILITIES

  • Take an active role on the salesfloor, ensuring all clients are greeted and engaged
  • Communicate professionally at all levels and be open to feedback
  • Ensure the client experience is at the center of all decision making
  • Exhibit enthusiasm for and knowledge of the artists and artwork in the collection
  • Create a dynamic and engaged experience and share information about the artists and our products
  • Utilize clienteling techniques to develop repeat clients with data on preferences and purchase history
  • Attain individual daily, weekly, and monthly sales goals
  • Perform all POS related activities to facilitate accurate and efficient transactional flow
  • Break down shipments, ticket and organize merchandise
  • Replenish, organize, and clean floor fixtures daily
  • Adhere to all established loss prevention and operational policies and procedures
  • Be an ambassador of the museum, sharing information about the collection and the building
  • Support and enhance The Broad brand by achieving established WEPCON standards
  • Enforce security and safety procedures in all public spaces of the museum
  • Explain new museum guidelines and protocols to all visitors of The Shop
  • Stay abreast of and follow all policies and procedures
  • Assist with all opening and closing duties and other duties as assigned
  • Complete all required ongoing training, including but not limited to health and security, audience engagement and collection, visitor orientation, and product information
  • Other duties as assigned

 

QUALIFICATIONS

  • A passion for people, museums, and contemporary art
  • Previous retail sales experience in luxury, art, and design / hospitality environments preferred
  • High school diploma required; relevant coursework from an accredited college or university preferred
  • Multi-lingual applicants strongly preferred
  • Ability to work well with individuals from diverse backgrounds
  • Identify and positively resolve visitor issues in the moment
  • Strong decision-making skills necessary
  • Must be able to work Tuesdays – Sundays, holidays, exhibition openings, & late-night special events
  • General knowledge of information technology and business software applications
  • Effective and persuasive verbal and written communications skills
  • Ability to professionally present information to a wide variety of internal and external stakeholders
  • Requires excellent judgment; strong communication, writing and computer skills and effective presentation, negotiation, problem solving and conflict resolution skills.
  • Must maintain a positive working relationship with a large and diverse staff.

 

ADDITIONAL QUALIFICATIONS

  • Approach work with integrity and honesty.
  • Support and demonstrate the museum’s culture of developing a diverse, equitable, inclusive, and accessible environment for staff, contract staff, vendors, and visitors.
  • All employees of The Broad are required to be vaccinated against COVID-19, subject to certain exemptions as required by law. All newly hired staff must show proof of their COVID-19 vaccination within 45 days of hire. Please contact Human Resources if you have questions regarding the COVID-19 vaccination policy.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference check.

 

PHYSICAL REQUIREMENTS

Must be able to remain stationary as well as frequently move around public areas of the museum for extended periods of time.  

 

WORK ENVIRONMENT

Work is performed both inside the museum and outdoors. This role requires both remaining stationary as well as frequently moving about the museum galleries to assist visitors through the museum, protect the safety of the artwork, answer questions, and provide a range of information to guests.

 

SCHEDULE

Team members must be available Tuesday-Sunday in conjunction with the current hours of operation (see below). This part-time position will regularly require working nights, evenings, and holidays and days and times beyond the hours and times listed below.

The museum’s day and hours of operation are subject to change, which will likewise affect work schedules.

 

Monday | Closed

Tuesday, Wednesday, and Friday | 11:00 a.m. – 5:00 p.m.

Thursday | 11 a.m. – 8 p.m.

Saturday & Sunday | 10:00 a.m. – 6:00 p.m.

 

COMPENSATION AND BENEFITS

$18.00 per hour

 

 Employees can expect to work (20–28 hours each week)

 

Employees hired into this position are eligible for the following benefits: medical, vision, employee assistant program, paid vacation and holidays, sick leave, and retirement.

 

Additional benefits may include employee discount at The Shop, free parking or annual free personalized LA Metro pass or bike stipend or walk stipend, discounts at local eateries, and more.

  

EQUAL OPPORTUNITY EMPLOYER

The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment.  All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience. 

 

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.

 

*Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.

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