Associate Director of Retail Operations & Assistant Manager of Retail Operations
CLASSIFICATION, POSITION TYPE:
Downtown Los Angeles
The Broad is home to 2,000 works by more than 200 artists, and is one of the world’s leading collections of postwar and contemporary art. The museum’s mission is to make contemporary art accessible to the widest possible audience, and The Shop at The Broad supports the ongoing operational and programming efforts of the museum. We want all visitors, from first-time museumgoers to seasoned art aficionados, to feel appreciated and welcome as they peruse our unique space which celebrates the artists in the Broads’ collections. Our focus is to create a highly individualized retail experience for each of our visitors in a unique world class shopping destination.
As a Retail Sales and Service Associate, you will set the standard for excellence in our distinctive venue. From curating personal shopping experiences, to sharing knowledge about the collections and architecture, to finding innovative ways to surprise and delight our visitors every day, you will embody the museum’s mission and create unique interpersonal connections for our guests.
We strive to create a warm, engaging, and professional environment unparalleled in our industry while consistently maintaining a space that is clean, organized, and neat, which we refer to as WEPCON expectations. The Retail Sales and Service Associate will assist in a variety of initiatives to support our ongoing and varied business needs. In addition to receiving retail-focused education, staff will be trained in safety and security to provide the best possible visitor experience at the museum.
- Take an active role on the salesfloor, ensuring all clients are greeted and engaged
- Communicate professionally at all levels and be open to feedback
- Ensure the client experience is at the center of all decision making
- Exhibit enthusiasm for and knowledge of the artists and artwork in the collection
- Create a dynamic and engaged experience and share information about the artists and our products
- Utilize clientelling techniques to develop repeat clients with data on preferences and purchase history
- Attain individual daily, weekly, and monthly sales goals
- Perform all POS related activities to facilitate accurate and efficient transactional flow
- Break down shipments, ticket and organize merchandise
- Replenish, organize, and clean floor fixtures daily
- Adhere to all established loss prevention and operational policies and procedures
- Be an ambassador of the museum, sharing information about the collection and the building
- Support and enhance The Broad brand by achieving established WEPCON standards
- Enforce security and safety procedures in all public spaces of the museum
- Explain new museum guidelines and protocols to all visitors of The Shop
- Stay abreast of and follow all policies and procedures
- Assist with all opening and closing duties and other duties as assigned
- Complete all required ongoing training, including but not limited to health and security, audience engagement and collection, visitor orientation, and product information
- A passion for people, museums, and contemporary art
- Previous retail sales experience in luxury, art, and design / hospitality environments preferred
- High school diploma required; relevant coursework from an accredited college or university preferred
- Multilingual applicants strongly preferred
- Ability to work well with individuals from diverse backgrounds
- Identify and positively resolve visitor issues in the moment
- Strong decision-making skills necessary
- Must be able to work Wednesdays – Sundays, holidays, exhibition openings, & late-night special events
- General knowledge of information technology and business software applications
- Effective and persuasive verbal and written communications skills
- Ability to professionally present information to a wide variety of internal and external stakeholders
ADDITIONAL QUALIFICATIONS FOR MUSEUM STAFF
- Approach work with integrity and honesty
- Support and demonstrate the museum’s culture of developing a diverse, equitable, inclusive, and accessible environment for staff and visitors
- Demonstrate and practice sensitivity to all elements of diversity in the museum with staff, visitors, and all programs and services the museum provides
- Adhere to all safety measures and guidelines
- Ability to wear a mask during your scheduled work shifts
- Ability to adhere to a health screen in compliance with health and safety guidelines as outlined by LA County Department of Public Health
- Must adhere to COVID-19 policies and procedures
- Ability to lift, carry, push, and pull items weighing up to 50 pounds. A full range of body motion is required on the job to include frequent sitting, bending, stooping, crouching, lifting, carrying, walking, and standing.
The museum plans to be open five days per week when it first reopens in Spring 2021. Staff can expect to work from 20-28 hours each week. Team members must be available Wednesday-Sunday in conjunction with the current hours of operation (see below). This is a part-time position that will regularly require working nights and holidays beyond the hours and times listed below.
The museum’s days and hours of operation are subject to change, which will likewise affect work schedules.
Monday & Tuesday | closed*
Wednesday, Thursday, and Friday | 11:00 a.m. – 5:00 p.m.
Saturday & Sunday | 10:00 a.m. – 5:00 p.m.
*Museum hours are expected to increase to additional days and hours per week
$17.00 per hour
Employees hired into this position may be eligible for medical, vision, paid vacation, sick leave, and retirement benefits.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference check.
Please submit your resume and letter of interest via the below link.
We will only contact candidates selected for further consideration. No phone inquiries please.
The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment. All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience.
*Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA