THE BROAD
The Broad is an internationally renowned contemporary art museum founded by philanthropists Eli and Edythe Broad on Grand Avenue in downtown Los Angeles. Designed by Diller Scofidio + Renfro in collaboration with Gensler, the museum offers free general admission. The Broad is home to the 2,000 works of art in the Broad Collection, which is among the most prominent holdings of postwar and contemporary art worldwide and presents an active program of rotating temporary exhibitions and innovative audience engagement. The 120,000-square-foot building features two floors of gallery space and is the headquarters of The Broad Art Foundation’s worldwide lending library, which has actively loaned collection works to museums around the world since 1984. Since opening in September 2015, The Broad has welcomed more than 4 million visitors, and has one of the youngest, most diverse audiences of any museum in the country.
ABOUT THE POSITION
We strive to create a warm, engaging, and professional environment unparalleled in our industry while consistently maintaining a space that is clean, organized, and neat. The Retail Floor Supervisor will assist in a variety of initiatives to support our ongoing and varied business needs. In addition to training the team in retail-specific areas, you will assist in the facilitation and cross-training of our staff in other museum areas including visitor orientation, in-gallery experience, and safety and security, to provide the best possible visitor experience at the museum.
DUTIES AND RESPONSIBILITIES
- Assist the Associate Director in meeting and exceeding daily sales plans and target metrics
- Lead by example, using WEPCON as a cornerstone for all decision making
- Create an inclusive, supportive, and focused environment for the team
- Assist in supervision of the Sales and Service team and delegate and follow up on assigned duties
- Ensure consistent execution of store’s WEPCON, merchandising and operational standards
- Assist in teaching product knowledge and train the team to drive Sales through Service
- Maintain daily compliance of all policies and procedures and report concerns to senior management
- Open and close registers and ensures daily operational compliance
- Manage stock levels, complete bi-yearly stock inventory count, and maintain loss prevention guidelines
- Assist in the creation of product stories and merchandise displays to create an aspirational aesthetic
- Perform ad hoc tasks as assigned by senior management
- Take an active role on the salesfloor, ensuring all clients are greeted and engaged
- Communicate professionally to a variety of stakeholders in the institution
- Ensure the client experience is at the center of all decision making
- Exhibit enthusiasm for and knowledge of the artists and artwork in the collection
- Create a dynamic and engaging experience and share information about the artists and our products
- Utilize clientelling techniques to develop repeat clients with data on preferences and purchase history
- Attain individual daily, weekly, and monthly sales goals
- Perform all POS related activities to facilitate accurate and efficient transactional flow
- Ensure correct price ticket placement and organize merchandise in all salesfloor locations
- Create replenishment lists daily with the operations team
- Organize, and participate in deep-cleaning floor fixtures daily
- Adhere to all established loss prevention and operational policies and procedures
- Minimize inventory shrinkage by offering engaging service levels
- Be an ambassador of the museum, sharing information about the collection and the building
- Enforce security and safety procedures in all public spaces of the museum
- Explain new museum guidelines and protocols to all visitors of The Shop
- Stay abreast of and follow all policies and procedures
- Assist with all opening and closing duties and other duties as assigned
- Complete all required ongoing training, including but not limited to health and security, audience engagement and collection, visitor orientation, and product information
- Other duties as assigned
QUALIFICATIONS
- A passion for people, museums, and contemporary art
- Excellent verbal presentation and written communication skills for internal and external stakeholders
- Confidence in selling & providing a superior level of customer service
- Proven track record of working toward individual & group sales targets
- Experience building long-lasting relationships with clients
- Experience managing a team and analyzing figures
- Ability and desire to inspire, lead, and engage with team members to achieve sales targets
- Previous retail management experience in luxury, art, and design / hospitality environments preferred
- High school diploma required; relevant coursework from an accredited college or university preferred
- Foreign language skills a plus
- Ability to work well with individuals from diverse backgrounds
- Identify and positively resolve staff and visitor issues in the moment
- Strong decision-making skills necessary
- Must be able to work any day of the week, holidays, exhibition openings, and late-night special events
- Working knowledge of information technology and business software applications
ADDITIONAL QUALIFICATIONS
- Approach work with integrity and honesty
- Support and demonstrate the museum’s culture of developing a diverse, equitable, inclusive, and accessible environment for staff, contract staff, vendors, and visitors.
- All employees of The Broad are required to be vaccinated against COVID-19, subject to certain exemptions as required by law. All newly hired staff must show proof of their COVID-19 vaccination within 45 days of hire. Please contact Human Resources if you have questions regarding the COVID-19 vaccination policy.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference check.
PHYSICAL REQUIREMENTS
Ability to lift, carry, push, and pull items weighing up to 50 pounds. A full range of body motion is required on the job to include frequent sitting, bending, stooping, crouching, lifting, carrying, walking, and standing.
SCHEDULE
The Retail Floor Supervisor will be scheduled to work up to 40 hours per week. This role will regularly require working evenings, weekends, and holidays beyond the hours and times listed below. The museum’s day and hours of operation may change which will likewise affect work schedules.
Monday | Closed
Tuesday, Wednesday, and Friday | 11:00 a.m. – 5:00 p.m.
Thursday | 11 a.m. – 8 p.m.
Saturday & Sunday | 10:00 a.m. – 6:00 p.m.
COMPENSATION
Salary: $20 per hour
BENEFITS
Employees hired into this position may be eligible for, EAP, medical, vision, dental, paid vacation and holidays, sick leave, and retirement benefits. Additional benefits include employee discount at The Shop, free parking or annual free LA Metro Pass, discounts at local eateries, and more.
EQUAL OPPORTUNITY EMPLOYER
The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment. All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience.
The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.
*Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.