Assistant Manager of Retail Operations


Associate Director of Retail Operations & Director of Retail Operations


Non-Exempt, Full-time


Downtown Los Angeles


October 2021


The Broad is home to 2,000 works by more than 200 artists, and is one of the world’s leading collections of postwar and contemporary art. The museum’s mission is to make contemporary art accessible to the widest possible audience, and The Shop at The Broad supports the ongoing operational and programming efforts of the museum. We want all visitors, from first-time museumgoers to seasoned art aficionados, to feel appreciated and welcomed as they peruse our unique space which celebrates the artists in the Broads’ collections. Our focus is to create a highly individualized retail experience for each of our visitors in a unique world-class shopping destination.


As the Assistant Manager of Retail Operations, you will lead our Sales and Service Team with the Associate Director and Floor Supervisor and set the standard for excellence in our distinctive venue. We strive to create a warm, engaging, and professional environment unparalleled in our industry while consistently maintaining a space that is clean, organized, and neat, which we refer to as WEPCON expectations. You will embody our established WEPCON standards and be responsible for finding new and inventive ways to create and deliver these important foundational expectations. From curating personal shopping experiences, to sharing knowledge about the collections and architecture, to finding innovative ways to lead the team in surprising and delighting our visitors every day, you will represent the museum’s mission and create unique interpersonal connections for our guests.


The Assistant Manager of Retail Operations will assist in a variety of initiatives to support our ongoing and varied business needs. Major areas of responsibility will include recruiting, hiring, and training our part time staff to meet and exceed all expectations in WEPCON, visitor engagement, operations, merchandise presentation and sales generation. In addition to training the team in retail-specific areas, you will assist in the cross-training of our staff in other museum areas including visitor orientation, in-gallery experience, and safety and security, to provide the best possible visitor experience at the museum.



Please submit your resume and letter of interest via the below link.

We will only contact candidates selected for further consideration. No phone inquiries please.

Apply Now



The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment.  All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience. 


*Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.